How to Check Your Account Balance on a Virgin Mobile Phone

Written by Darlene Antonelli, MA

Last Updated: July 28, 2022

Dialing Balance Codes

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Using the Website

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Using the Mobile App

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Q&A

Do you want to make sure you're not going to go over your data this month? As a Virgin Mobile customer, you can check your account balance at any time to verify the number of prepaid funds you have remaining on your phone plan. Whether you want to check your balance on the go, or from your computer at home, Virgin Mobile has you covered. Read on to learn how!

Method 1

Method 1 of 3:

Dialing Balance Codes

1
Dial the balance code for your region. Depending on your region, you may have a special number you can dial in the Phone app that will automatically display your available balance. Some regions will require you to text a word to a specific number to receive the balance instead. Dial the code that's appropriate for your region to get the balance:^{[1]
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- Canada: Dial #999
- Chile: Dial *151#
- Colombia: Dial *10#
- Ireland: Text the word "Balance" to 78900
- Kuwait: Dial *145#
- Mexico: Dial *188#
- Polska (Poland): Dial *101#
- Saudi Arabia (KSA): Dial *102#
- South Africa: Dial *103*4#
- United Arab Emirates: Dial *145#
- United Kingdom: Text the word "Balance" to 78900

Method 2

Method 2 of 3:

Using the Website

1
Go to https://mobile.virginmedia.com/ecare/login and log in. You can use any desktop web browser to do this.
2
Tap a bill to view. You'll see a drop-box under the header "View bills" that you can use to select a bill to view.
3
Navigate to the Your credits tab. You'll see here if you have any extra credits or not on your account.^{[2]
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4
Review your usage and any remaining balance that you have. You'll see your used data and any that you have remaining as well as how many days are left in the billing cycle.
- If you're in Canada, you may need to use the Canada site instead.

Method 3

Method 3 of 3:

Using the Mobile App

1
Open Virgin Plus My Account. This app says "Virgin Plus" on a red and black background.
- If you don't have the mobile app, you can download it for free from the Google Play Store and App Store.
- Sign in with your Virgin account if you aren't already.
2
Tap Usage. It's a tab at the bottom of your screen with a pie chart icon.
3
Review your usage and any remaining balance that you have. You'll see your used data and any that you have remaining as well as how many days are left in the billing cycle.

Community Q&A

Question

How to check my balance on the phone?

Community Answer

Call your bank's automated system, and enter your account number and security code.
Question

How can I transfer contacts to a new phone?

Community Answer

You can either switch your SIM card from your old phone to your new, or restore your contacts using a backup of your old phone. You could also ask your carrier to transfer the contacts along with any other data from your old phone to your new one when you purchase it.