How to Install MagicJack Plus

Last Updated: September 30, 2020

MagicJack Plus is a device that plugs directly into your computer or router and provides Internet-based telephone service (VoIP) to users located throughout the United States and Canada. MagicJack Plus can either be installed for use with your computer, or with your Internet router.

Method 1

Method 1 of 3:

Computer

1
Insert the MagicJack Plus device into an available USB port on your computer.
2
Connect your telephone to the other end of the MagicJack Plus device using a phone cable (RJ11). Your computer will automatically detect MagicJack Plus within four minutes, and display the installation setup wizard.
- If using iOS or Mac OS X, double-click on the MagicJack Plus icon located on your Home screen or desktop to begin the installation.
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3
Click on the button labeled “Click Here Now,” then follow the on-screen prompts to register your MagicJack Plus. You will be required to create a login, accept the MagicJack Plus terms of service, and supply personal information such as your name and email address.
4
Wait for MagicJack Plus to send you an activation code via email following registration. You must enter the code using your telephone before you can start using MagicJack Plus.
5
Follow the instructions in the registration email to activate service using the activation code. When complete, you can make telephone calls using MagicJack Plus at any time, as long as the device is plugged into your computer and the computer is powered on.

Method 2

Method 2 of 3:

Internet Router

1
Insert the MagicJack Plus device into the USB port on the device's power adapter.
2
Use an ethernet cable (RJ45) to connect the MagicJack Plus to your Internet router. The ethernet cable must be plugged into the port labeled “Internet.”
3
Connect your telephone to the MagicJack Plus using a phone cable (RJ11). The phone cable must be plugged into the port labeled “Phone.”
4
Connect the MagicJack Plus power adapter into a power source.
5
Navigate to the official MagicJack Plus registration site on any computer or mobile device at www.magicjack.com/register.html. The device you use must be connected to the same network as your MagicJack Plus.
6
Follow the on-screen prompts to register your MagicJack Plus. You may be asked to supply personal information such as your name, address, and contact information.
7
Wait for MagicJack Plus to send you an activation code via email following registration. You must enter the code using your telephone before you can start using MagicJack Plus.
8
Follow the instructions in the registration email to activate service using the activation code. When complete, you can make telephone calls through your router using MagicJack Plus.

Method 3

Method 3 of 3:

Troubleshooting Installation

1
Contact your Internet service provider to verify your modem allows more than one device to access the Internet if you receive error 3002 when trying to use MagicJack Plus. Some modems and modem/routers-in-one may not be compatible for use with MagicJack Plus if multiple devices are connected to your network.
2
Try using a new ethernet cable, a different USB port, or another computer if your computer or router fail to detect and recognize the MagicJack Plus device. In some cases, faulty hardware can cause problems with installation.
3
Try disabling your router's firewall if you are unable to successfully install and use MagicJack Plus, especially when the device is connected directly to the router. In some cases, strict firewall settings can interfere with connectivity.

Community Q&A

Question

Can you hook up more than one phone to MagicJack Go?

Community Answer

Only one phone at a time, but you can get a wireless phone system that has more than one handset.
Question

Do I need an existing phone line in order to connect a magic jack?

Community Answer

No. All you need is a regular phone cord with the jacks at both ends. You connect one end to the phone or phone base, if it's a wireless phone, and the other end to the MagicJack.
Question

Can I have a different number than my landline for my MagicJack?

Community Answer

Yes, MagicJack should be able to provide you with a list of phone numbers you can choose from.