How to Contact Nintendo

If you have an issue related to a Nintendo product, such as your Switch or 3DS video game console, you can contact the company’s customer service department to resolve it. Though the process is not quite as simple, you can also contact Nintendo for other reasons, including to resolve a Creator Program dispute, request a product donation for charity, or gain access to the company’s press resources.

Method 1
Method 1 of 3:

Contacting Nintendo Customer Service

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    Visit Nintendo’s customer support website for general help. Before contacting Nintendo with a technical problem, check their official customer support website at https://www.nintendo.com/consumer/ to see if your issue has a simple fix. The customer support website is particularly good for finding information related to:[1]
    • Game console setup
    • Your My Nintendo account
    • Controller and memory glitches
    • Digital purchases
    • Internet connection issues
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    Post in Nintendo’s customer support forum for additional help. In addition to their main support website, Nintendo hosts a customer support forum at https://en-americas-support.nintendo.com/app/social_home where users can post a question for the world to see. Most questions get answered by fellow users, though some receive responses from official Nintendo moderators.[2]
    • If you can’t find a solution to your problem on Nintendo’s main customer support website, search the forums for a hidden or buried answer.
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    Call Nintendo’s customer support hotline for major issues. For problems that you can’t solve online, call Nintendo’s official customer support hotline at 1-800-255-3700. Once connected, select which category your problem fits into, then wait for the next available operator.[3]
    • You can contact Nintendo every day of the week from 6 am to 7 pm Pacific Time.
    • Many gamers praise Nintendo’s customer support hotline for its speed and friendliness, so your operator should be able to help you quickly and with little hassle.
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    Do not connect with Nintendo through social media. Nintendo uses their social media accounts exclusively for advertising, meaning they do not respond to customer service requests submitted via Facebook, Twitter, Instagram, and other platforms. If you sent Nintendo a message through any of these channels, do not expect a response.
    • In rare cases, Nintendo’s social media team will reach out to fans privately, though this is typically reserved for instances where a fan post goes viral.
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Method 2
Method 2 of 3:

Contacting Nintendo’s Other Departments

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    Resolve Creator Program issues via the customer support hotline. If you’re part of Nintendo’s YouTube Creator Program, most problems should be handled directly through your official creator account. However, if you have a problem that requires human assistance, Nintendo recommends that you call their general customer support hotline at 1-800-255-3700.[4]
    • If your YouTube video received a DMCA claim from someone other than Nintendo, you’ll need to handle the problem through YouTube directly.
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    Contact Nintendo’s press team through e-mail or their official website. Nintendo hosts an online press kit for people who represent news companies, game retailers, and similar professional organizations. You can apply for kit access at https://press.nintendo.com/, or you can contact the Nintendo press team directly at noapressroom@noa.nintendo.com.[5]
    • To gain access to the press kit, you’ll need to provide information on what kind of job you have and why you need kit access to complete it.
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    E-mail Nintendo’s charity team to request product donations. Occasionally, Nintendo donates products to officially registered charities and service organizations. Nintendo handles these situations on a case by case basis, so contact charitablecontributi@noa.nintendo.com to explain your cause and request a donation.[6]
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    Call Nintendo PR or fill out their webform to establish a media contact. If you’re a reporter or business professional trying to establish a Nintendo media contact, fill out a contact request form or call Nintendo’s public relations team at 425-882-2040.
    • Though Nintendo’s PR team is focused primarily on assisting media professionals, try contacting them if you have a request or story that could lead to good publicity.
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Method 3
Method 3 of 3:

Requesting Repairs

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    Set up a repair through Nintendo’s customer support website. Nintendo offers repairs for all their current generation systems, including the Switch, 3DS, and Wii U, as well as for older consoles like the Wii and DS. To apply for a repair online, visit Nintendo’s official customer support website at https://www.nintendo.com/consumer/ and click on the button labeled Repairs. Then, follow the on-screen application and shipping instructions.[7]
    • Nintendo offers repair services for consoles regardless of their warranty status, though systems with an expired warranty may be subject to repair fees.
    • In some cases, Nintendo will simply replace a broken console instead of repairing it.
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    Check your repair status through Nintendo’s official website. Once you’ve sent off a system for repair, you can check how it’s doing quickly by visiting Nintendo’s order and repair status webpage. Be aware that, to see your console’s status, you’ll need to know the official repair number and your ZIP code.[8]
    • In most cases, repairs take between 2 and 3 weeks.
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    Find out your repair status through Nintendo’s customer service hotline. In addition to the official webpage, you can check on your console by calling Nintendo’s customer service hotline at 1-800-255-3700 and following the spoken instructions. After hearing your order status, you’ll have the option of speaking to a service representative for additional information.
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Community Q&A

  • Question
    What’s the email to request games or characters?
    CanisChiroptera
    CanisChiroptera
    Community Answer
    Nintendo does not currently accept requests like this. If attempted, you will be replied to with an automated message. Try reaching out to the company on Twitter or Facebook.
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Warnings

  • Nintendo no longer accepts customer support requests through e-mail, nor do they provide a live chat room for assistance.
    ⧼thumbs_response⧽
  • If you bought a product from a third-party retailer like Gamestop or Best Buy, you’ll need to contact them for issues related to billing.
    ⧼thumbs_response⧽
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References

  1. ↑ https://www.nintendo.com/consumer/index.jsp
  2. ↑ https://en-americas-support.nintendo.com/app/social_home/kw/*/page/1
  3. ↑ https://www.nintendo.com/consumer/manuals/warrantytext_eng.jsp
  4. ↑ http://en-americas-support.nintendo.com/app/answers/detail/a_id/13259
  5. ↑ https://press.nintendo.com/
  6. ↑ https://www.nintendo.com/corp/alternativeContacts.jsp
  7. ↑ http://en-americas-support.nintendo.com/app/answers/detail/a_id/8261/~/set-up-a-repair-for-my-nintendo-product
  8. ↑ https://store.nintendo.com/ng3/repair/repairStatusUnRegisteredUser.jsp

About This Article

wikiHow Staff
Co-authored by:
wikiHow Staff
wikiHow Staff Writer
This article was co-authored by wikiHow Staff. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. This article has been viewed 66,786 times.
21 votes - 39%
Co-authors: 9
Updated: September 9, 2022
Views: 66,786
Categories: Nintendo Video Game Consoles | Video Games
Article SummaryX

Before contacting Nintendo with a technical issue, check their customer support website to see if your problem has a simple solution. If you can’t find an answer, visit Nintendo’s customer support forum to post a question or find additional information. For problems that you can’t solve yourself, call Nintendo’s customer support hotline at 1-800-255-3700. Nintendo does not connect with consumers via social media, so stick with their official contact channels. If you want to learn how to contact other departments, such as the press or charity teams, keep reading the article!

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