How to Contact FedEx

Co-authored by Hannah Madden

Last Updated: April 11, 2022 References

If you use FedEx for your shipping needs, there may come a time when you need to get ahold of them. Depending on your issue and where you’re located, there are a few different ways you can talk to someone from FedEx to get your problem resolved quickly. Read through these contact options to pick the one that best suits your needs.

1

Call the General Customer Support Line

Follow the automated prompts to connect to a FedEx representative. You can use this number for international calls as well as US information. You can call this number Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.^{[1]
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- To connect to a representative, say “Representative” or dial 0 on your keypad.^{[2]
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2

Call the Technical Support Hotline

They can fix any issues you’re having with the website. You can connect to the Tech Support Hotline through the main customer service line, or you can call them directly. They’re open from Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.^{[3]
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3

Call the Billing Inquiries Department

Use this number if you have questions or problems with your bill. This line will connect you to the U.S. office, but you can also ask them to transfer you to international offices. They’re open from Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.^{[4]
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4

Call FedEx’s Telephone Device for the Deaf

Use this number if you're hard of hearing. You'll be able to type messages back and forth instead of talking to someone on the phone. They’re open from 7 a.m. to 8 p.m. Central time.^{[5]
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5

Check FedEx’s Website for Country-specific Contact Info

Numbers vary depending on the country/region you're calling from. FedEx has offices all over the world, and international offices have different numbers. To look at a list of contact info for individual regions, visit https://www.fedex.com/en-us/customer-support/contact-us.html.^{[6]
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- Some international offices also have email addresses that you can use to contact them.

6

Tweet @FedExHelp on Twitter

It’s the official U.S. customer service page. If you’re having an issue, tag FedEx in a tweet and explain your problem. They will most likely send you a private message, although they don’t specify how long it might take to get back to you.^{[7]
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- To view @FedExHelp on Twitter, visit https://twitter.com/FedExHelp.

7

Submit a Question to FedEx’s Virtual Assistant

In the U.S., FedEx no longer has an email address that you can use. Instead, they have a Virtual Support Assistant that you can use to get answers and find help. Simply type in your question and follow the prompts to get started.^{[8]
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- Visit FedEx’s Virtual Assistant by clicking https://www.fedex.com/en-us/customer-support.html.

8

File a Claim for Lost, Stolen, or Damaged Goods

If you had an issue with your package, submit a claim online. You can submit a single claim or file a batch claim on FedEx’s website. You can also track the status of your claim once you submit it.^{[9]
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- To file a claim, visit https://www.fedex.com/en-us/customer-support/claims.html then click “Start a Claim.”

9

Solve Your Issue Yourself in the FAQs

FedEx has answered some common customer questions on their site. If you think you can solve your own problem, head to the frequently asked questions page and take a look through them. You can browse by subject or just read all of them to find what you’re looking for.^{[10]
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- Head to FedEx’s FAQ page by visiting https://www.fedex.com/en-us/printing/customersupport/print-online.html.

10

Mail FedEx a Letter

If you have forms or documents, you can send them in via snail mail. However, FedEx doesn’t specify how long they will take to get back to you if you mail them something. For International and United States FedEx services, address your letter to:^{[11]
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- FedEx Customer Relations
  3875 Airways, Module H3 Department 4634
  Memphis, TN 38116
- For a list of offices outside the U.S., visit https://www.fedex.com/en-us/customer-support/contact-us.html.

Community Q&A

Question

My package is at my house that’s not mine. What do I do?

wikiHow Staff Editor
Staff Answer
This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.

wikiHow Staff Editor

Staff Answer

File a claim online to start an inquiry. If your package was insured, FedEx may be able to refund you for the lost goods. If you know where the package is, you could also try contacting the people at the address to pick up the package yourself.
Question

How long does it take to get answers to where a missing package is?

wikiHow Staff Editor
Staff Answer
This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.

wikiHow Staff Editor

Staff Answer

Once you file a claim for a missing package, it usually takes FedEx between 5 and 7 business days to get back to you. If it's an especially busy time (like during the holidays), it might take slightly longer than that.
Question

I'm not in my new residence yet. How do I put a vacation hold on a delivery?

wikiHow Staff Editor
Staff Answer
This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.

wikiHow Staff Editor

Staff Answer

First, sign up for FedEx Delivery Manager online or via the FedEx app. Once you have an account, you can click on Vacation Hold and then choose from a range of dates that work for you.