This article was co-authored by Stef Katz. Stef Katz is a Travel Agent and the Founder of The Travel Superhero. She has helped clients enjoy convenience, access, personal attention, and ease in their travel planning for 6 years. Stef specializes in elevated social travel and finds ways to bring peace of mind to her travelers with open communication, genuine care, and professional support. She holds an Associate's Degree in Liberal Arts from Miami Dade College and a Bachelor's Degree in Marketing from the University of Florida, as well as numerous certifications with destinations, tour companies, and cruise lines in the travel industry.
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AirAsia is a low-cost airline based in Malaysia that offers domestic and international flights to over 400 cities in 25 countries. They are the first airline in Asia to promote ticketless travel, meaning that all booking, scheduling and transactions are performed online. Checking your flight details can be confusing if booking a flight online is a new experience for you, but AirAsia makes it easy to review your flight information by visiting their website or calling the company directly.
Steps
Checking Your Bookings Online
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1Access the AirAsia website. Visit AirAsia’s official webpage and use the login option under the “My Account” heading. Enter the email address and password you used to book your flight, or sign in using your Facebook account for quicker access.[1]
- You will need to register an account before you’ll be able to check bookings on AirAsia.
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2Register an account. If you've booked a flight with AirAsia over the phone or through a secondary affiliate like Expedia, you'll have to sign up for a user account on the AirAsia website before you can check your bookings over the internet. From the main page of the AirAsia website, click the drop-down menu that reads "My Account" and choose the "Sign Up Now" option. Enter the information it asks for and select the language you'd prefer to receive updates in, or sign up via Facebook to save some time.
- Once you have an account registered with the AirAsia website, you'll be able to refer back to your existing bookings and flight details at your own convenience from any computer or mobile device.[2]
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3Review your account. Once you’re logged into your account, you’ll be able to use the “My Bookings” page to go back over scheduled flights, departure and arrival times, financial transactions and any other accommodations you may have booked alongside your flight.[3]
- From the AirAsia website you can also confirm bookings, select seating and track luggage that is lost or delayed.
- Bookings can be changed or canceled as need be from your account.
- You can use the "check flight status" option on the website to know the flight status.
- Click on that and enter the flight number you want to track.
- If that option does not give you enough information, you can check a site like Flightaware.
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4Check your email. Alternatively, you can check your flight's status and booking details online through your personal email. After you’ve booked a flight on AirAsia, you should receive a confirmation email containing the details of your flight and a link to your online itinerary. Following this link will take you to an attached itinerary document summarizing all of your booking information.[4]
- Your email summary will also provide a list of anything else you’re required to bring or be aware of concerning your flight, such as travel laws, airline policies, boarding times and a reminder to have the appropriate forms of identification with you when you depart.
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5Print out your booking details. Open the itinerary attachment in your email or select your flight information under “My Bookings” on the AirAsia website and print this page out. You’ll now have a physical copy of the details of your booking to consult whenever you need it.
- If you don’t have a printer, copy the relevant information down by hand.
- You could also log in to the mobile version of the site on your smartphone and use your screenshot function to capture a pic of your itinerary or account summary.
Calling a Representative to Confirm Bookings
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1Call the company directly. AirAsia operates multiple call centers across Asia, Australia and Europe with agents standing by to provide information and answer traveler questions. Visit the AirAsia website or run a search for the company to get the phone number for the nearest call center.
- AirAsia representatives come from diverse cultural backgrounds and are often fluent in English in order to serve their Western customer base.
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2Ask the AirAsia representative for your booking information. Agents are prepared to share flight and account details for customers in need of assistance. Ask the agent for the information you need.
- You might be expected to provide your flight number and/or proof of identity before information can be given over the phone.
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3Change or cancel your flight over the phone. Let the representative you’re speaking to know about any changes or cancellations that need to be made. The airline can make these adjustments for you right over the phone, in most cases.
- Ask the agent to confirm the status of your booked flight to make sure that there are no surprises once it comes time to depart.
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4Write down the information. Take notes on important flight details like flight number, departure time, gate number and seating assignment so that you won’t have to check your bookings repeatedly, unless it’s to make a necessary change.
Community Q&A
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QuestionIs my AirAsia "travel itinerary" my e-ticket?
Community AnswerYour travel itinerary is a summary of your flight details. It can presented as proof of booking in lieu of a physical copy of the ticket. -
QuestionI gave the wrong email by mistake. How can I get my travel itinerary?
Community AnswerContact the company using one of the methods provided on AirAsia's contact page and let them know about your mistake. They should be able to send you another confirmation email without any trouble. -
QuestionIt's been several hours and I still haven't received a confirmation email. What should I do?
Community AnswerContact an AirAsia representative and inform them of the situation. They should be able to verify the status of your booking and send out another email containing the relevant flight details.
Warnings
- Because of its low cost and high traffic, AirAsia flights tend to change and encounter scheduling complications somewhat frequently. Keep this in mind when booking your flight with AirAsia.⧼thumbs_response⧽
- AirAsia markets itself as a no-frills, economy airline. This means you will pay less for your flight, but you will not be offered any luxuries while preparing for or during your flight. Expect to pay for what some airlines provide for free, such as seat assignments, snacks and drinks.⧼thumbs_response⧽
References
About This Article
AirAsia uses ticketless travel, so the only way to check your booking is by going online. First, log-in to your account on AirAsia’s website. Once you’re logged in, go to the My Bookings page, where you’ll see details of the flights and accommodation you’ve booked. Alternatively, if you’ve received an email from AirAsia about your booking, simply click on the link in the message to be taken directly to your itinerary page. You can print out your information if you’d like to have a hard copy of your details, or just take a screenshot with your smartphone. For tips on how to confirm booking details over the phone with an AirAsia representative, keep reading!
