6 Easy Ways to Fix Snapchat That Won't Open

Is Snapchat not working on your iPhone or Android? There are many reasons why your Snapchat may not open, such as a failed update, an overloaded cache, or even a simple server error. Luckily, you can easily troubleshoot these issues in just a few simple steps. This wikiHow will show you how to troubleshoot your Snapchat app to get it working smoothly as soon as possible.

Things You Should Know

  • You can restart Snapchat and your device to troubleshoot app crashes.
  • When reinstalling Snapchat, make sure you know your login information.
  • Contact Snapchat's support team if your problem persists.
Method 1
Method 1 of 6:

Restart Snapchat

  1. Image titled Snapchat Won't Open Step 1
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    Unlock your phone. If your phone is locked, unlock your phone. You'll need to be on your home screen.
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    Navigate to your open apps. If Snapchat has been opened before, it will be open in the background of your device.
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    Close Snapchat.
    • On Android, swipe up from the bottom, hold, then let go. Swipe up on the Snapchat app to close it.[1]
    • You can also restart apps on Android.
    • On iPhone, swipe up from the bottom. Swipe up on the Snapchat app to close it.
    • If your iPhone has a home button, double-click the home button, and then swipe up on the Snapchat app to close it.
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    Open the Snapchat app. You should be able to access Snapchat.
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Method 2
Method 2 of 6:

Restart Your Device

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    Close all open apps.
    • On Android, swipe up from the bottom, hold, then let go. Navigate to the left and click Clear all.
    • On iPhone, swipe up from the bottom. Swipe up on all apps until they have all been closed.
    • If your iPhone has a home button, double-click the home button and swipe up on all apps to close them.
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    Power off your device. Your device will need to be turned off completely.
    • To turn off an Android, you'll need to press and hold the power button, then tap Power Off in the window.
    • To turn off an iPhone, you will need to hold down the top volume button and the lock button at the same time. Slide the switch to power off your phone.
    • Some phones may offer the option to Restart, which you should select if you can.
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    3
    Wait a few minutes. Some devices may need a few minutes to rest between restarts.
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    Power on your device. Press your device's power button until the screen lights up again.
    • Some devices will need a moment to power on fully.
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    Open Snapchat. You should be able to access Snapchat.
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Method 3
Method 3 of 6:

Update Snapchat

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    Open your device's app store. For Apple, use the App Store. For Android, use the Google Play Store.
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    Search for Snapchat in the search bar.
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    Check for updates. If there is an update available, you will see Update underneath the name.[2]
    • If there is no update available, you will see Open.
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    Click Update. Your download will begin immediately.
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    Click Open when your download is complete. Your Snapchat should be updated to the latest version.
    • You should be able to access Snapchat.
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Method 4
Method 4 of 6:

Reinstall Snapchat

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    Delete Snapchat. You'll need to delete Snapchat from your device before you can install it again.
    • To delete apps on iPhone, press and hold the app icon on your home page until options pop up. Select Remove App then Delete App.
    • On Android, long-press the Snapchat icon until options pop up. Tap i or App Info then Uninstall.
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    Open your device's app store. Open Apple's App Store or Android's Google Play Store.
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    Search for Snapchat in the search bar.
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    Download Snapchat. On iPhone, click GET. On Android, click Install.[3]
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    Open Snapchat. After signing in, you should be able to access Snapchat.
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Method 5
Method 5 of 6:

Check Your Internet Connection

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    Open your phone's Settings app.
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    Turn on your Wi-Fi. Your cellular data may not be strong enough to support Snapchat.
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    Join your Wi-Fi network. You will be able to see the number of bars on your local network.
    • If you can't connect, this indicates a problem with your Wi-Fi network.
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    Open your phone browser. This can be Safari for iPhone, Chrome for Android, or others.
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    Test your connection. Enter a website into your browser's address bar and tap Go. Use any website you'd like.
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    Open Snapchat. You should be able to access Snapchat.
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Method 6
Method 6 of 6:

Check Server Status

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    Visit Snapchat Support's official twitter. You'll be able to see any issues regarding the server status
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    Check latest tweets for issues. The most recent tweets will be closer to the top of the page, underneath the account bio.
    • Snapchat Support will tweet when there are issues concerning the Snapchat app.
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    Wait for the issue to be resolved. The Snapchat team will notify twitter when the issue has been resolved.
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    Open Snapchat. You should be able to access Snapchat.
    • If your issue persists, you can @ Snapchat Support on twitter.
    • You can also contact Snapchat directly via their support site.
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References

  1. ↑ https://support.google.com/android/answer/9079646?hl=en#:~:text=Close%20all%20apps%3A%20Swipe%20up,the%20left%2C%20tap%20Clear%20all.
  2. ↑ https://support.snapchat.com/en-US/a/bug-ios-install
  3. ↑ https://support.google.com/android/answer/9457058?hl=en

About This Article

Rain Kengly
Written by:
Rain Kengly
wikiHow Technology Writer
This article was co-authored by wikiHow staff writer, Rain Kengly. Rain Kengly is a wikiHow Technology Writer. As a storytelling enthusiast with a penchant for technology, they hope to create long-lasting connections with readers from all around the globe. Rain graduated from San Francisco State University with a BA in Cinema. This article has been viewed 2,808 times.
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Co-authors: 3
Updated: October 25, 2022
Views: 2,808
Categories: Snapchat
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